Shipping Policy

What is your Shipping Policy?

Order Processing
 All orders are processed within 1–2 business days (excluding weekends and public holidays). Once your order has been processed, it will be prepared for dispatch.

Delivery Timeframes
 After dispatch, delivery typically takes 5-10 business days, depending on your location and the courier’s delivery schedule.

Additional Information

Delivery timeframes are estimates and may vary during peak periods, promotions, or due to unforeseen courier delays.

You will receive a shipping confirmation once your order has been dispatched.

Business days do not include weekends or public holidays.


Will my package be charged customs and import charges?

Depending on where you order from, you may be responsible for any charges that may apply to you from customs (e.g. GST, import tax) or other government agencies of your country.

It is also your responsibility to ensure that you can import Mineral Stream products, and we are not able to refund or replace any orders that are held by customs or other government agencies. Do check your local requirements before placing an order from our site.

Depending on your state laws, taxes may be charged for any purchases. For more information, please read our terms and conditions - Standard Terms of Sales.

There's no update in my tracking for a week already! Where is my order?

We are super excited for you to receive your order and we're so sorry for the delay with your package! Although tracking does not indicate this, we can assure you that your package is still in transit to you.

Please note that international orders may take up to 10 full business days to be delivered. Business days do not include weekends or holidays.
 

In the meantime here are some things that might help you locate your package:

  • If the tracking information shows that your package is in your destination country, we recommend checking with your local post office. Checking it online may not be real-time, especially while in transit. Alternatively, you may also contact your local post/customs office directly. The best way to do this is by locating your nearest post/customs office and physically visiting them and providing your tracking number to check on your package

  • If the tracking information shows that your package is still in origin or is currently in transit, don't worry! Typically international orders may take up to 10 business days to be delivered; however, your package may be delayed by customs. We recommend full communication with your customs office

  • Whatever the case may be, we recommend communication with your customs office as this is the most likely place for packages to go missing.

  • We store products in our Australia warehouse as well as warehouses in other countries, and depending on inventory, may fulfil your orders from any of the warehouses. We try to ship all our orders within 24 hours but it might take longer depending on time of order and day of the week, as well as public holidays.